Terms of use

Last updated: November 2026

ComeBy is an online marketplace that connects customers in Ottawa and the surrounding region with independent professionals ("pros") who provide services at the customer's home. By using ComeBy you agree to these terms.

1. ComeBy's role

ComeBy is not the employer of the pros and does not perform the services. Each pro is an independent business responsible for their work, their prices, their licences and insurance, and their taxes.

2. Customers

Joining ComeBy is free for customers. You agree to give accurate booking details, to be present (or arrange access) at the booked time, and to treat pros with respect. Your full address is shared with a pro only after they accept your booking.

3. Pros

Pros must provide accurate information, a valid photo ID and a police check issued in the last 12 months, plus any licence their service requires in Ontario. Pros are visible to customers only after ComeBy verifies their documents. Pro plans start with a 30-day free trial, then renew monthly until cancelled: Basic $19.99, Professional $39.99, Premium $69.99 (CAD, plus applicable taxes). ComeBy keeps a 10% commission on each completed booking.

4. Bookings and cancellations

A booking is a request until the pro accepts it. Customers can cancel a booking before the job starts. Pros can decline requests and cancel accepted bookings only for a good reason, and repeated cancellations can lead to suspension.

5. Reviews

Only customers with a completed booking can leave a review. Reviews must be honest and must not contain personal information, threats or offensive language.

6. Safety and suspension

ComeBy may remove listings or suspend accounts that are unsafe, misleading or break these terms, and may help resolve disputes between customers and pros.

7. Contact

Questions? Email hello@comeby.ca.