Privacy policy

Last updated: November 2026

This policy explains what personal information ComeBy collects and how we use it, in line with Canada's privacy law (PIPEDA).

What we collect

Your name, email, phone number, postal code and booking details. For bookings, your home address. For pros, also business details, photos of their work, and verification documents (photo ID, police check, licences, insurance).

How we use it

To create your account, run bookings, let customers and pros message each other, verify pros, prevent fraud and keep the platform safe. We do not sell your personal information.

Who can see it

Pros' names, photos, services, prices and reviews are public. A customer's full address and phone number are shared only with the pro on an accepted booking. Verification documents are seen only by the ComeBy team.

Where it's stored

Your information is stored securely with our service providers (Supabase for accounts and data, Cloudflare for the website, Stripe for payments), which may store data outside Canada.

Your choices

You can update your information in your account at any time, or email hello@comeby.ca to see, correct or delete your information.